IT Support/Technical Officer

IT Support/Technicial Officer

The Hong Kong International Arbitration Centre is recruiting an IT Support/Technical Officer.

Requirements:

• Bachelor’s Degree in Computer Science or related field.
• 5+ years’ experience in computer network and systems maintenance.
• 5+ years’ experience in managing network operating systems.
• Well-versed in data integration technology.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Demonstrated track record of creatively developing and implementing advanced solutions.
• Proven ability to develop collaborative relationships at senior management levels, with internal and external clients, particularly with client developers, enterprise architects, and IT operations.
• WordPress, CMS and Web development skills/experience is a plus.
• Sound knowledge of basic Audio/Visual Equipment and video conferencing is a plus.
• Ability to meet deadlines and manage high-pressure situations.
• Strong communication, interpersonal and problem solving skills.
• Strong sense of discretion and confidentiality required.
• Fluency in Cantonese and English.
• Immediately available is preferred.

Main responsibilities will include (but are not limited to):

• Manage In-person, Hybrid and Virtual hearings.
• Working as a team member for project implementation and ensure that the deliverables are aligned with the agreed timelines and project outcomes.
• Provide technical assistance and support for incoming queries and issues related to computer systems and software.
• Propose changes to methodologies, procedures, and software development lifecycle to ensure continuous improvement.
• Research, identify, and evaluate current and upcoming application and development technologies.
• Maintain daily performance of computer systems.
• Install, modify, and repair computer software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.

Please send your cover letter and curriculum vitae to at recruitment@hkiac.org. The application closing date is 17 May 2024. If you are not contacted by HKIAC within 15 business days following this date, you may assume that your application has not been successful.